Getein Biotech, Inc. has a group of reliable, professional, and responsible technical support experts that provide excellent pre-sale and after-sale service around-the-clock. Our technical support service ranges from product training to product troubleshooting/maintenance and knowledge empowerment to provide our customers with the best user experience.

Pursuit of excellence and Delivery of health – the enterprise's pursuit of excellence, the pursuit of excellent products, and the supply of excellent services are all to deliver the values ​​of healthy life to the world. Sincerely, we regard clients as the main body of our service and clients' demands as its core. Every personnel of Getein is willing to offer professional and timely service to each client.

Think about what you do, think before you do, think about what you haven't done, that is what we consider and act. In more than 20 years of market exploration, Getein never suspends personnel's cultivation and training. Service first is what we have put forward in the past and still carry on. Meanwhile, we will also implement this concept in the future.

Getein has established a sophisticated, standardized, full-process supervision after-sales service system and a "Customer Service Center" that includes four departments; the Applied Technology Department, the Customer Response Department, the After-Sales Engineer Department, and Technical Support Department.

Meanwhile, we build a system to manage the whole process of service, actively prevent the troubles and ensure the service quality. At present, the customer service centre staff has reached more than 200 people, forming an efficient and excellent after-sales support team!

Getein will cooperate with users to establish a laboratory quality control system and ensure efficient equipment operation through comprehensive clinical trials, application, maintenance and training of products.

Direction of our service

	Technical Support Center Our highly skilled technical support experts are well-versed in the entire product line and are also astute in capturing emerging market demands around the globe.
Training Center We provide our distributors with standardized training sessions to facilitate high-quality service and solutions to customers. Each training session is tailored to customer requests and is extraordinarily informative.
	Customer Care Center With our multilingual call centre network, we can respond promptly to service inquiries from worldwide. Please call our hotline numbers for a direct line to our Customer Support Specialists.
Prospect Our final purpose is to build a bridge between clients and us, the mutual trust from both sides is fundamental above all other objectives. We value clients as partners, and clients love us as the same.
	Capabilities Our employees are reliable, professional, and responsible technical support experts and advisors. We like to research and seek new ways of solving problems. Our knowledge and experience allow us to introduce new products and solutions to the medical industry.
We offer We offer comprehensive services, including customized training, guided commissioning and maintenance, and provide professional solutions for IVD.